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Escalations are automatic and help your agents provide the most personalized customer experience possible. is different However your customers reach out — live chat, email, or messaging — Bold360 helps your agents work smarter, with the insights and tools they need to maximize every conversation.

value starts here No matter how your customers want to engage — through chatbot, dynamic search bar, or virtual agent — Bold360 harnesses artificial intelligence to make self-service more engaging and intuitive.

Get insights into the past and present so you can make more informed decisions about the future with our customer analytics.

Leverage easy, actionable insights to create bots that answer the right questions at the right time.

You can text or broadcast your video to everyone, as well as see anyone else who is publicly broadcasting.

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The application for IOS/Android devices includes all essential features for effective communication with your website visitors.While video chatting, the screen is split into two, where the left portion is for text messages and the right is for video.It makes it really easy to do both at the same time.You can engage in text-only conversations or chat with people over video as well.Images can also be sent from your computer to the recipient, and there is a handful of fun emojis built-in.

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